Shipping policy

 

Delivery

All delivery fees will be quoted at time of check out. Additional fees may be charged if flowers are redirected due to incorrect information or change of address.
Orders received before 12pm (GMT +10) Monday to Friday and 10am (GMT +10) Saturday can be delivered the same day. Orders received after these times may be delivered the next working day.


Perrotts Florist will endeavour to deliver any selected times. The delivery will be made anytime up to or before the requested time. Business addresses will be delivered by 6pm, unless otherwise advised.
Perrotts Florist employs and trains their Flower Couriers. It is at their discretion whether it is safe to leave flowers at an address. In the event we do not leave the flowers we will make every attempt to contact the recipient for redelivery instructions. A calling card, text message or phone call will be left at the property with our contact details.
Unless otherwise stated Perrotts Florist does not deliver on Sunday and Public Holidays.

Special Events

Perrotts Florist reserves the right to set different terms and conditions in relations to special events. These include but are not limited to Valentine’s Day, Mother’s Day and Christmas.

Valentine’s Day and Mother’s Day

To ensure delivery on the day, orders must be placed by the day before or closest working day. It is not possible to guarantee delivery times on the day, but we will ensure:

  • All deliveries to work addresses will arrive by 5:30pm.
  • All deliveries to residential address will arrive by 7pm.

Deliveries to rural addresses and secured buildings such as apartment blocks with no on-site management cannot be guaranteed.

It is the customer’s responsibility to provide a full and correct address and phone number at time of ordering. The recipient should be in attendance at the address.

Any additional items are limited to the advertised Valentines Menu. Perrotts Florist will not be held responsible for any provided gifts.

Delivery areas may be limited due to order volume. A Surcharge may apply to deliveries on Special Event days that fall on a Sunday.