Terms of service

This website is owned and operated by Blowsy Blooms PTY LTD trading as Perrotts Florist. ABN: 36 095 158

By using and browsing this website, you agree to the terms and conditions as presented. Perrotts Florist may at any time amend these terms and conditions. These changes are effective immediately.

Perrotts Florist Obligations

We take great pride in our work and are committed to ensuring your floral gift will be delivered as ordered. However, occasionally we may need to substitute flowers, vases or containers due to out of stocks and seasonal availability. The changes will be to equal value.

To ensure the freshest blooms, flowers like Lillies may be delivered closed and yet to open when received.

If any alterations will significantly change the look of the arrangement we will be in contact to discuss alternatives.

We will always default to the correct colour palate and style when designing an item advertised on www.perrotts.com.au.

Perrotts Florist delivers to most areas within Brisbane, The Gold Coast and Sunshine Coast (limited delivery, same day service, no times are guaranteed). For more information, please call customer service on (07) 3252 7877

Customer Obligations

The Customer understands that any incorrect information given during the order taking process may slow down or cause the floral gift to be delivered incorrectly. Perrotts Florist will assist to correct the situation but takes no responsibility for incorrect address details, additional fees may be incurred.

Once the flowers or gift have been delivered in accordance to your instructions the product becomes the responsibility of the Recipient.

Order alterations and or refunds will be accepted up to 12 hours before the delivery date. Perrotts Florist reserves the right to refuse alterations and amendments.

If a refund is offered, funds will be returned to your nominated bank account. The transfer of funds will be at the discretion of the customer’s bank and could take up to 5 working days.

Please check your receipts carefully and contact Perrotts Florist via sales@perrotts.com.au or (07)3252 7877 if there has been a mistake or you feel you have been charged incorrectly.

Complaints

Perrotts Florist acknowledges that on the rare occasion; mistakes may be made. While all care is taken in selecting the freshest blooms, flowers are a natural product.

Any dissatisfaction with our product must be communicated within three days of delivery.

Australian Customers (07) 3252 7877

International Customers +61 7 3252 7877

Or via email sales@perrotts.com.au

Perrotts Florist reserves the right to request a photo of the product to assist with quality control, team training and to ascertain the most satisfying resolution.

In all cases, if an item is replaced the original item must be available for return.

In extreme situations refunds will be offered if this is the most suitable course of action and is at the discretion of Perrotts Florist. It is preferred that quality issues be resolved with replacement product.

Perrotts Florist is not obligated under Consumer Law to Refund due to a change of mind.  We do however understand circumstances may arise where a refund should may be considered.  Perrotts Florist reserves the right to offer part refund to cover  the cost of flowers ordered or additional service charges incurred such as courier costs.

Pricing

All prices advertised on www.perrotts.com.au are in Australian Dollars and GST is included.

The minimum order value of $35.00 applies before delivery fees. Orders below the minimum order value will attract a fee to increase the order value to the minimum order value.

Product prices do not include delivery fees.

We accept payment by Visa, MasterCard and American express. When providing your credit or debit card you agree that there are sufficient funds available to cover the cost of your order.

Afterpay

Afterpay allows you to pay for your purchase over 4 equal instalments due every 2 weeks.

You must be over 18 years old and be the authorised holder of an eligible debit/credit card to apply.

All orders are subject to Afterpay’s approval, Perrotts Florist is not part of the approval process, we can not influence or part of their decision process.

The delivery/quality of goods and all refunds remains the responsibility of Perrotts Floristis and will be managed as per our Terms and Conditions.